Channelwill Case Studies
Smarter Retention. Stronger Brands.
Explore how top brands nurture customer relationships beyond checkout and drive real growth with Channelwill.
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63%
Reduction in Support Tickets
“Efficiency is very important to us when we’re moving fast, and all the repetitive labor that can be replaced with automation needs to be switched as soon as possible.”
Shin Jae Lee, Co-founder
+54%
increase in retained revenue
The apparel industry faces high return rates, and Ever-Pretty is no exception. Founded in 2005, the brand now ships to over 100 countries. Rising logistics and return processing costs were hurting margins.
To solve this, Ever-Pretty improved the post-purchase experience. With our solutions, they now offer hassle-free returns and self-serve tracking. This led to a 54% recovery in lost sales and stronger customer relationships.
Products Used
Order Tracking
Returns & ExchangesExplore Success Stories
Discover proven results by industry or solution, and learn the approaches behind them.
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